Support

Something not working, or not behaving the way you expected? Here is how to reach us.

If you have an account

Open Settings and then Help inside Stashly. Feedback and bug reports sent from there arrive with the page you were on and the account you were signed in as already attached, so there is usually nothing else we need to ask you for. It is the fastest route, and the one we read first.

If you do not, or something is stopping you signing in

Email [email protected]. This is the same address published alongside Stashly on the App Store and Google Play, and it reaches the same person.

What helps us answer quickly

• Where it happened: the web app, the browser extension, iOS or Android.
• What you expected to happen, and what happened instead. A screenshot is worth a paragraph.
• For a link that saved wrong, the address you were trying to save. Some sites hide their title and image from anything that is not a person clicking, and knowing which site it was tells us whether that is what you hit.

How long it takes

Stashly is built and run by one person, so replies are written by hand rather than by a rota. We would rather say that than publish a response time we cannot hold to. Your message is read.

Your data, and deleting your account

You can export everything you have saved from Settings and then Data, and delete your account from Settings and then Account. Neither needs to go through us. If you would rather we did it, or you want to know what we hold about you, write to [email protected] and see the Privacy Policy for the detail.