Refund Policy

Stashly Plus is sold through Paddle.com, our reseller and Merchant of Record. Paddle processes every payment and every refund.

14 days, no questions

If Stashly Plus is not for you, you get a full refund within 14 days of the first payment for a new subscription. No reason needed. Email [email protected] from the address on your account, or contact Paddle through the link on your receipt.

Renewals

Renewal payments are not refunded. You can cancel at any time in Settings, under Billing, and cancelling stops the next renewal. You keep Plus until the end of the period you have already paid for.

If you were charged for something you did not expect, such as a renewal after you cancelled, write to us and we will put it right.

Your right of withdrawal

If you are a consumer in the EU or the UK, you also have a statutory right to withdraw from a purchase within 14 days of the contract being made. The 14-day refund above covers this in full. The details of the right, and the model withdrawal form, are in Paddle's Buyer Terms.

How refunds are paid

Refunds go back to the payment method you used. Depending on your bank, they usually arrive within 5 to 10 business days. A refunded subscription ends straight away and your account returns to the free plan. Nothing you have saved is deleted.